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Keywords: AI service failure
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Journal Articles
International Journal of Contemporary Hospitality Management (2025) 37 (7): 2264–2286.
Published: 21 April 2025
...Jian Tian; Hongxia Lin; Marwa Tourky; Bao Cheng Purpose This study aims to investigate how and when artificial intelligence (AI) service failure stimulates employees’ differentiated work behaviors. Design/methodology/approach A multi-wave, multi-source survey involving 284 employee-supervisor...
