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Keywords: AI technology
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Journal Articles
International Journal of Contemporary Hospitality Management (2026) 38 (3): 1092–1109.
Published: 16 February 2026
...), and the Universities Humanities and Social Sciences General Project of Jiangxi Province (GL25107). Intelligent machine usage Role overload Role efficacy Proactive customer service behaviour Implicit theory AI technology Service robots In recent years, the hotel industry has faced growing pressure...
Includes: Supplementary data
