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Keywords: AI-enabled service attributes
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Journal Articles
International Journal of Contemporary Hospitality Management (2022) 34 (4): 1374–1398.
Published: 11 January 2022
.... Design/methodology/approach As the starting point, the instrument for AI-enabled service attributes was designed based on previous literature, hotel FLE interviews, expert panel and a pilot survey, and then validated using survey data. After that, a paired supervisor-employee sample was recruited in 15...
