... on the generational cohort theory indicated that generational differences moderated the relationships among performance expectancy, effort expectancy and personal innovativeness and adoption intention. Practical implications The results of this study offer actionable insights for hotel operators and policymakers...

... the effects of robot concierges on hotel guests’ attitudes and adoption intentions of robot concierges. This study investigated the effects of robot concierges’ morphology and their level of interactivity with guests at different levels of hotel service on guests’ attitudes and their intentions...