... the affective experience perspective and develop a scale to measure tourists’ affective gastronomy experiences (TAGES). In particular, the multi-sensory effects of food can trigger a strong affective response (Silkes et al., 2013). Moreover, experience is emotionally laden. The more emotions...

... theoretical and managerial implications to maximize the effectiveness of CSR initiatives and maximize frontline employees’ job performance in the hospitality industry. Corporate social responsibility CSR Empathy Affect Well-being Job satisfaction Job performance Frontline employee ©...

... of management”. According to Longenecker (1985) , the orientation of management priorities toward ethical conduct will affect organizational performance. The manager’s ethics are very important because they not only relate to the hotel’s reputation, but also affect employees’ job satisfaction and customers...

...Jalayer Khalilzadeh; Giacomo Del Chiappa; Jafar Jafari; Hamid Zargham Borujeni Purpose The purpose of this paper is to propose a new unbiased, reliable, exact, and systematic method of job satisfaction score estimation. The method considers affective and cognitive aspects simultaneously. Design...

...Dev Jani; Heesup Han Purpose This study aimed at investigating factors that contribute to increasing full‐service restaurant customers' behavioral intentions. Unlike previous research, this study integrated both affective and cognitive contributors to customer satisfaction and relationship quality...