.../methodology/approach This study collected two-wave, two-source survey data from 469 frontline employees and 82 supervisors across 7 hotels in China. Hypotheses were tested using multilevel analysis in Mplus 7.4. Findings Employees with lower emotional regulation are prone to affective rumination...

... and examined. This study aims to propose that employees’ affective rumination and problem-solving pondering could be the explanatory processes of customer misbehavior influencing employee attitudes in which coworker support could be a moderator. Design/methodology/approach A mixed-method approach...

... on the conservation of resources (CORs) theory, this study aims to examine how VAS influences hospitality employees’ work behaviours (i.e. supervisor-directed deviance, silence and helping behaviour) via affective rumination, with the moderating role of industry tenure as an individual contingency on the relationship...