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1-4 of 4
Keywords: Agency
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Journal Articles
A triadic model of job retention and turnover dynamics in the hospitality industry
Available to Purchase
International Journal of Contemporary Hospitality Management (2025) 37 (3): 700–721.
Published: 31 October 2024
... of older and married employees. It integrates three dimensions – personal (sociodemographics), social (support) and environmental (job type, pandemic challenges) – to examine their influence on employee agency. This triadic framework offers insights into how individual, social and contextual factors shape...
Journal Articles
The digital revolution in the tourism industry: role of anthropomorphic virtual agent in digitalized hotel service
Available to Purchase
International Journal of Contemporary Hospitality Management (2024) 36 (11): 3751–3773.
Published: 21 March 2024
... The results highlight the positive influence of AVA on the intention to use. They illustrate the psychological mechanism of how AVA’s attributes (agency and emotionality) influence perceived humanness and intention to use. More specifically, the results indicate that perceived humanness mediated the effect...
Journal Articles
Diversity, equity, and inclusion practices: a Delphi study to build a consensus in hospitality and tourism organizations
Available to Purchase
International Journal of Contemporary Hospitality Management (2023) 35 (11): 3764–3786.
Published: 14 June 2023
... organizations to build a consensus. Specifically, individual agency, development and implementation of DEI practices and best DEI practices were explored through the Delphi technique. The findings of this study feature a framework for DEI practices and the intersection between individual agency...
Journal Articles
Agency or stewardship?: The impact of leadership structure on the debt financing of lodging firms (leadership structure on debt financing)
Available to Purchase
International Journal of Contemporary Hospitality Management (2018) 30 (3): 1352–1373.
Published: 19 March 2018
...Danny Woosik Choi; Hyun Kyung Chatfield; Robert Evans Chatfield Purpose This study aims to empirically investigate agency and stewardship theories in the US lodging market by examining the influence of fiscal and non-fiscal leadership structures on the debt financing decisions of lodging firms...
