... meaningful theoretical and practical implications. Advertising Airlines Age groups Air transport From the business standpoint, an airline company with a record of flight incidents tends to lose global competitiveness, and it requires much time and effort for the company to recover its image...

... provide evidence of how the self‐esteem of travellers is affected. Also indicates that a “good hotel” and additional spare time are important factors which provide for higher levels of satisfaction. © MCB UP Limited 1995 Air transport Business travel Hotel and catering Journey planning...