...Jorge Nascimento; Sandra Maria Correia Loureiro Purpose Drawing on appraisal theories, this paper aims to attempt to demonstrate how augmented reality (AR) strengthens relationships in the cognitive-affective-conative mechanism to shape visitors' recommendation of awe-inspiring heritage...

... labor Emotional contagion Social interaction Appraisal theory Emotional intelligence Emotion research has become increasingly important in the field of hospitality and tourism (H&T) because emotion is a core building block of experience and determines the satisfaction and commitment...

..., abusive leaders have a higher intention to help their followers. It explains why abusive leaders can be helpful. Agreeableness Appraisal theory Enacted abusive supervision Experienced guilt Managerial abusive supervision Abusive supervision is pervasive in hospitality organizations...