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Keywords: BERT
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Journal Articles
International Journal of Contemporary Hospitality Management 1–18.
Published: 28 September 2026
... (guided vs self-guided) moderates these effects. Design/methodology/approach A total of 3,678 English reviews were collected from guided (GetYourGuide, Viator) and self-guided (VoiceMap, GPSmyCity) platforms. BERT-based emotion extraction quantified discrete emotions, PCA on sentence embeddings...
Includes: Supplementary data
