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Keywords: Balance theory
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Journal Articles
International Journal of Contemporary Hospitality Management (2022) 34 (4): 1312–1330.
Published: 10 January 2022
...Dori Davari; Saeed Vayghan; SooCheong (Shawn) Jang; Mehmet Erdem Purpose This study aims to gain an understanding of hotel experiences during the pandemic by examining sentiments of guests posted online. Design/methodology/approach This paper incorporates the balance theory, in a dyadic system...
