.... It further evaluates whether performance evaluation practices in the Portuguese hospitality sector are based on the balanced scorecard (BSC) philosophy. Design/methodology/approach The study builds upon a doctoral research addressing the hospitality sector in Portugal. Theoretically, it resorts...

.... Design/methodology/approach The paper is based on the analysis of 152 contributions and uses the balanced scorecard as a model to rationalize the main streams of research. Findings The analysis of literature shows the gradually assumed importance of the balanced scorecard as a satisfactory...

...Nigel Evans Purpose This study seeks to assess the balanced scorecard (BSC) approach to strategy and its usefulness for the international hotel industry. Design/methodology/approach The paper undertakes a wide‐ranging literature review which focuses on strategic implementation and the BSC...