... environment in passenger experience. From a managerial perspective, the moderating effects offer new insights for targeting and customizing the cruise experience value proposition. On-board environment Cruise perceived value Overall satisfaction Behavioural intentions PLS-PM Moderating effects...

.... A cross-sectional, online, self-administered survey was conducted to examine the proposed framework from previous hotel guests in the USA, who booked the hotel via its website within the previous 12 months. Hotel industry Telepresence Website attributes Brand attitude Behavioural intentions...

... Behavioural intentions Wang et al. (2003 , p. 76), suggest that “reputation plays an especially important strategic role in service markets because the pre-purchase evaluation of service quality is necessarily vague and incomplete”. Prior to utilizing a service, there is often...

... settings. Service recovery Perceived justice Consumption emotions Trust Customer satisfaction Behavioural intentions Consumer behaviour Service companies strive to provide zero‐error service in order to enhance customer satisfaction and develop long‐term customer relationship, but even...

... on the provision of good service quality on “tangibility” and “communication”. © Emerald Group Publishing Limited 2012 Hotel service quality Lodging quality index Scale validity Customer satisfaction Behavioural intentions Hotels Hotel and catering industry The importance of service...

... literature, no single research effort has integrated these constructs into a single framework that provides a clear understanding of the formation of behavioral intentions in the restaurant industry. Affect Behavioural intentions Restaurants Perceived price Relationship quality Hospitality...