... The study aims to investigate how hotel booking attributes (i.e. perceived privacy, perceived certification and perceived assurance) engender consumers’ untrust and consequent behavioral intentions (i.e. altruistic behavior and trusting intentions). It also unveils the role of hotel attributes performance...

... Booking Multi-platform study e-WOM helpfulness Hospitality service providers and customers are increasingly aware of the damage that excessive natural resources depletion in the guise of energy, water and food consumption, and CO₂ emissions might bring about to the planet (Gössling...