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Keywords: Boundary-spanning behavior
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Journal Articles
Unveiling connections between organizational dimensions, employee performance and boundary-spanning behaviors: a study on perceived organizational support and perceived supervisory support
Available to Purchase
International Journal of Contemporary Hospitality Management (2024) 36 (12): 4111–4130.
Published: 02 May 2024
... support Organizational commitment Boundary-spanning behavior Frontline employees The hospitality industry, renowned for its susceptibility to uncertainties (Ghazi et al., 2024) and the imperative to adapt to evolving customer demands (Ji et al., 2022), has been profoundly...
Journal Articles
Can “bad” stressors spark “good” behaviors in frontline employees? Incorporating motivation and emotion
Available to Purchase
International Journal of Contemporary Hospitality Management (2021) 33 (1): 101–124.
Published: 25 November 2020
... to explore the impacts of hindrance stressors on boundary-spanning behavior. Very few studies have examined how “bad” hindrance stressors affect boundary-spanning behaviors. Rather than suggesting that hindrance stressors are relevant only to counterproductive behaviors, this study extends both...
