...Hwijin Baldick; SooCheong (Shawn) Jang Purpose This study aims to examine how the four experiential realms, namely, entertainment, education, aesthetics and escapism, affect emotional responses and experience memorability in boutique hotels, using the experience economy framework. Additionally...

... network theory and adopting a case-based approach, this study features a multi-case design focusing on three Chinese boutique hotels. Data were collected through Web page and document reviews, participant observations and semistructured interviews. Findings Results capture how executive–interpreter...