... of IT, providing an evidenced theoretical understanding of SHB’s development amidst and after the pandemic. China Digitization Case studies Small businesses Qualitative research Pandemic Digitalization Small hospitality business Case study Never let a good crisis go to waste – Sir...

... problems to management in order to develop new and improved methods and strategies for satisfying guests. © Emerald Group Publishing Limited 2005 Hotels Performance measures Case studies Hotel and catering industry Northern Cyprus The importance of performance measurement practices...

.... This paper briefly explores the relation between service quality and business performance followed by an assessment of service quality as a framework. The case study focuses on a hotel group in UK, where service quality was measured at six different locations. The findings from the research unveiled...

... programmes and hotel schools created and led by the researcher are referred to as “action learning” case studies. © MCB UP Limited 2001 The coordinator of the tourism unit of the University of Guyana, states that: One consensus was that the mid‐1990s stage of tourism development in Guyana...

..., if difficult to measure, pay‐off in terms of business performance. Proposes that the potential contribution of NVQs to training and human resource management in small hospitality businesses is considerable. © MCB UP Limited 1996 Case studies Hotel and catering National vocational qualifications...

...Jillian Dawes; Jennifer Rowley Discusses waiting as a part of the service experience, and thus its influence on customer satisfaction. Explains how to distinguish satisfaction and its role in determining customers’ future attitudes. Examines how to manage the waiting experience via two case studies...