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Keywords: Check-back
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Journal Articles
International Journal of Contemporary Hospitality Management (2015) 27 (8): 1905–1926.
Published: 09 November 2015
...-back style and, second, examined the moderating effect of culture (i.e. American and Japanese culture) on the relationship between the servers’ check-back behavior and the evaluations of service effectiveness, emotional response and the intention to return to a restaurant. Findings – The results...
