...Po‐Tsang Chen; Hsin‐Hui Hu Purpose The purpose of this study is to investigate empirically how the determinant attributes of coffee quality, service, food and beverage, and extra benefits influenced customer‐perceived value in the coffee outlet industry. Design/methodology/approach A self...

...Bernadette Scott Purpose The purpose of this research is to provide a qualitative insight into contemporary issues of consumption and associated lifestyle identities within the branded coffee house sector in Scotland. Design/methodology/approach Based on summary case findings, the ethno...

...Grace Coleman; Hadyn Ingram Recounts how learning and development strategy at Costa Coffee (a division of Whitbread Restaurants) was investigated and shaped through a postgraduate research study. Describes the research methodology, which sought to benchmark Costa Coffee’s learning and development...