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Keywords: Cognition-based trust
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Journal Articles
International Journal of Contemporary Hospitality Management (2026) 38 (7): 2243–2263.
Published: 09 June 2026
... information is more likely to be trusted and followed when it comes from an AI expert rather than a human expert. However, critical thinking skills and cognition-based trust may help mitigate this unfavorable effect. The findings demonstrate that both the information quality and the agent delivering...
