... organizations, this study illustrates that affective commitment has a positive and significant influence on employees’ customer orientation, and that this relationship is fully mediated by knowledge-sharing behaviors. As attitudes are more stable than behaviors, the findings suggest that managers...

.... Multiple regression analysis is carried out with proxies for advocacy as the dependent variable and connection effort, interaction effort, satisfaction, retention effort, calculative commitment and affective commitment as independent variables. The results indicate that retention effort...

...Alastair W. Watson; Babak Taheri; Steven Glasgow; Kevin D. O’Gorman Purpose Augmenting employees’ commitment is of important interest to hospitality managers, particularly in the branded restaurant industry where the workforce is often transient. This paper aims to identify and analyse if levels...

...Zhenpeng Luo; Einar Marnburg; Rob Law Purpose This study aims to investigate the mediating role of collective identity in the relations among transformational leadership, procedural justice and employee organizational commitment. Design/methodology/approach An empirical survey was conducted...

...Sarah Tanford; Stowe Shoemaker; Alexandra Dinca Marketing Brand loyalty Commitment Hotel management Customer loyalty Loyalty schemes Sarah Tanford can be contacted at: Sarah.Tanford@unlv.edu 14 05 2015 08 09 2015 30 11 2015 12 02 2016 Table II...

...Chi-Hua Li; Chun-Ming Chang This study combined the commitment–trust theory and technology acceptance model. It aimed to develop a theory-based model of relationship commitment in the hospitality SNSs’ context. Both trust and perceived playfulness are positively related to commitment...

... (Ford et al., 2012). Therefore, for the customer to receive an efficient and quality service that can, in turn, influence performance, it is essential for employees to feel committed to and satisfied with their jobs in the company (Gunlu et al., 2010). In this sense, the retention...

...Yin‐Hsi Lo Purpose Taking an innovative approach, the aim of this paper is to apply the stakeholder view concept to the hotel industry in China, and identify two antecedents of the stakeholder relationship, namely, trust and commitment. The paper then seeks to examine the impacts of these two...

...; and undisclosed cheaper rates being available via other distribution channels from the same hotel. Research limitations/implications The findings provide limited evidence of total commitment between the two parties and support the “states theory” of relationship development, which appears to be more...

... of this study was to investigate the unmet expectations of new employees, and the relationships between unmet expectations, job satisfaction and organizational commitment in the Hong Kong fast food industry. A sample of 203 employees from the industry was collected. The results show that expectations...

...Kenneth Smith; Susan R. Gregory; Debby Cannon Reports on research, the overall objective of which was to develop a basic understanding of job satisfaction and commitment of employees of a particular hospitality organization. Describes a survey of 7,504 hourly and salaried employees at 94 lodging...

...Cyril Atkinson A programme of change leading to continuous improvement requires a planned programme to effect it. The six ingredients for change –management commitment; education; implementation; measurement and benchmarking; recognition; and regeneration – are a distillation of the management...