..., most museums have been particularly slow in embracing a customer-oriented approach in their strategies, thus calling for more research on this issue. The analysis conducted on a sample of 165 respondents shows that employees’ affective commitment positively influences employees’ customer...

... for a specific industry where usage of the network is widely prevalent. It confirms that calculative commitment influences advocacy. Calculative commitment not only has a direct effect but also has an indirect effect through affective commitment on advocacy in the QSR context. Further, social media efforts...

...Alastair W. Watson; Babak Taheri; Steven Glasgow; Kevin D. O’Gorman Purpose Augmenting employees’ commitment is of important interest to hospitality managers, particularly in the branded restaurant industry where the workforce is often transient. This paper aims to identify and analyse if levels...

...Zhenpeng Luo; Einar Marnburg; Rob Law Purpose This study aims to investigate the mediating role of collective identity in the relations among transformational leadership, procedural justice and employee organizational commitment. Design/methodology/approach An empirical survey was conducted...

... Commitment Hotel management Customer loyalty Loyalty schemes © Emerald Group Publishing Limited 2016 Emerald Group Publishing Limited Licensed re-use rights only In 1999, Shoemaker and Lewis declared customer loyalty as “the future of hospitality marketing”. This paper aims to evaluate...

...Chi-Hua Li; Chun-Ming Chang 14 05 2014 02 11 2014 05 02 2015 27 05 2015 03 07 2015 25 07 2015 © Emerald Group Publishing Limited 2016 Emerald Group Publishing Limited Licensed re-use rights only From the commitment–trust theory angle, this study...

... Publishing Limited Licensed re-use rights only The purpose of this study is to analyse the effects of high-commitment human resources (HR) practices on organisational performance through the commitment and satisfaction of both managers and supervisors. An empirical study was carried out...

...Yin‐Hsi Lo Purpose Taking an innovative approach, the aim of this paper is to apply the stakeholder view concept to the hotel industry in China, and identify two antecedents of the stakeholder relationship, namely, trust and commitment. The paper then seeks to examine the impacts of these two...

...; and undisclosed cheaper rates being available via other distribution channels from the same hotel. Research limitations/implications The findings provide limited evidence of total commitment between the two parties and support the “states theory” of relationship development, which appears to be more...

... of this study was to investigate the unmet expectations of new employees, and the relationships between unmet expectations, job satisfaction and organizational commitment in the Hong Kong fast food industry. A sample of 203 employees from the industry was collected. The results show that expectations...

...Kenneth Smith; Susan R. Gregory; Debby Cannon Reports on research, the overall objective of which was to develop a basic understanding of job satisfaction and commitment of employees of a particular hospitality organization. Describes a survey of 7,504 hourly and salaried employees at 94 lodging...

...Cyril Atkinson A programme of change leading to continuous improvement requires a planned programme to effect it. The six ingredients for change –management commitment; education; implementation; measurement and benchmarking; recognition; and regeneration – are a distillation of the management...