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Keywords: Commitment to service quality
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Journal Articles
International Journal of Contemporary Hospitality Management (2019) 31 (2): 669–690.
Published: 15 January 2019
... behavior is positively related to customer orientation, ethical values person-organization fit and commitment to service quality. Customer orientation is positively related to commitment to service quality and mediates the relationship between ethical leadership and service sabotage. Ethical values person...
