... about a user’s availability. Secondly, IM enables users to exchange non-text information such as image, video, voice message and expression (i.e. emoji). Thirdly, although IM was originally designed for one-to-one communication, many IM apps nowadays embed a group chat function that allows more than two...

... of the industries severely impacted by the COVID-19 pandemic. It is vital to comprehend how to help the workforce in this service sector grow resilient through such a crisis. This paper aims to unpack the role of employer event communication in promoting hotel workers’ resilience. The data were garnered from...

.... Overall, this paper aims to visualize the communication processes between stakeholders who engage with ideas and reach consensus on open innovation platforms. This study’s aims are threefold: to analyze the kind of stakeholders who participate on open innovation platforms...

... and 3,137 responses were collected to develop a taxonomy by conducting qualitative empirical-to-conceptual analysis. To apply the taxonomy through conceptual-to-empirical analysis, 100 DMO-initiated posts and 823 responses were collected. The communication-focused value co-creation taxonomy shows...

... agents of change who readily observe and respond to the needs of gambling customers and can relate these to specific operational impacts. Opportunities for genuine employee participation in the diffusion process beyond the communication and adoption stages would, it is concluded, improve outcomes...

...Ram Herstein; Yoram Mitki; Eugene D. Jaffe Purpose In recent years, the field of corporate identity management has grown substantially in importance in the hospitality industry. Managers of hotels have become increasingly interested in learning methods that have been successful in communicating...