...Rob Law; Dimitrios Buhalis; Cihan Cobanoglu Purpose – The purpose of this paper is to establish the progress of information and communication technology (ICT) based on a review of papers published in tourism and hospitality journals between 2009 and 2013. Design/methodology/approach – Based...

...Rob Law and Billy Bai; Crystal Ip; Rosanna Leung; Rob Law Purpose – In order to enhance operational efficiency, improve service quality and reduce costs, practitioners in the hospitality industry have widely adopted and implemented information and communication technologies (ICTs...

... at: nchristodoulidou@csudh.edu © Emerald Group Publishing Limited 2010 Travel Internet Communication technologies Supplier relations As shown in Figure 1 , travel meta search engines represent the next evolution in how guests research and shop for travel. Some of the early entrants...

.... Additionally, the perspective is limited to the larger players in the travel distribution space. Originality/value The study is the first in hospitality/travel marketing literature to examine the issues of interoperability specific to a major initiative such as the OTA. Travel Communication...

... of each. Likewise, the comparative rates of technology adoption in different regions of the world are not investigated. Findings The complex network proposed in this paper indicates that the advance of information and communication technology has not reduced the number of intermediaries...

... and Combrink, 1998 ; Watkins, 1992). Ersem Karadag can be contacted at: karadag@rmu.edu © Emerald Group Publishing Limited 2009 Hotels Communication technologies Productivity rate Turkey Hotels sizes were classified based on the number of guestrooms, ranging from “fewer than 100...

.... Communication technologies Hotels Investments Decision making Cihan Cobanoglu can be contacted at: cihan@udel.edu © Emerald Group Publishing Limited 2009 NPV is a financial metric of the ROI and is usually employed for long‐term projects and in capital budgeting. NPV compares...

... over the years (e.g. Rose and Joskov, 1990 ; Nambisan and Wang, 2000). The present study attempts to analyze the factors that influence the propensity to adopt ICTs in the hotel industry. Communication technologies Hotels Thailand The rapid development and commercialization...

...: Communication technologies Training Hospitality education Information technology represents an increasingly important element of work in the hospitality and tourism sector. On a number of levels those being prepared for work in the sector in operational, supervisory and managerial roles need...