...Rob Law; Dimitrios Buhalis; Cihan Cobanoglu Purpose – The purpose of this paper is to establish the progress of information and communication technology (ICT) based on a review of papers published in tourism and hospitality journals between 2009 and 2013. Design/methodology/approach – Based...

...Rob Law and Billy Bai; Crystal Ip; Rosanna Leung; Rob Law Purpose – In order to enhance operational efficiency, improve service quality and reduce costs, practitioners in the hospitality industry have widely adopted and implemented information and communication technologies (ICTs...

... for analysis of the interview and are addressed in Section 4.0 and in Table III . Travel Communication technologies Distribution channels and markets The typical tradeoff between direct and indirect distribution in determining the channel mix of a given firm is driven by factors such as costs...

... provide unmatched value to win customer loyalty and gain market share. Natasa Christodoulidou can be contacted at: nchristodoulidou@csudh.edu © Emerald Group Publishing Limited 2010 Travel Internet Communication technologies Supplier relations In Figure 2 , the market share...

... of each. Likewise, the comparative rates of technology adoption in different regions of the world are not investigated. Findings The complex network proposed in this paper indicates that the advance of information and communication technology has not reduced the number of intermediaries...

... the survey questionnaire. Ersem Karadag can be contacted at: karadag@rmu.edu © Emerald Group Publishing Limited 2009 Hotels Communication technologies Productivity rate Turkey Many researchers have speculated that the implementation of information technology (IT) in the lodging...

.... Cihan Cobanoglu can be contacted at: cihan@udel.edu © Emerald Group Publishing Limited 2009 Communication technologies Hotels Investments Decision making The literature is rich with IT investment decision methods. Some firms use financial and some non‐financial decision methods...

... propensity of a hotel is thus measured in terms of the relative innovativeness of a technology for a hotel and the innovativeness exhibited by the hotel in adopting technologies at an earlier stage of its introduction to the market. Communication technologies Hotels Thailand The rapid...

... interviewed representing a sample of over 80 per cent of the providers. The remaining ten institutions were contacted on numerous occasions, but for one reason or another were unable to regenerate a response. © Emerald Group Publishing Limited 2005 Communication technologies Training...