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Keywords: Competition
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Journal Articles
International Journal of Contemporary Hospitality Management (2021) 33 (3): 808–827.
Published: 18 January 2021
... is the competition threat to hotels generated by Airbnb listings? Papers have proposed varying answers to this question. An initial group of studies (Aznar et al., 2017 ; Guttentag, 2015 ; Heo et al., 2019 ; Koh and King, 2017) suggested that the substitution threat is limited, mainly because...
Journal Articles
International Journal of Contemporary Hospitality Management (1993) 5 (5)
Published: 01 May 1993
... of systemizing customer response and hotel‐chain‐wide satisfaction indexing. A“Scorecard” system could be the answer. © MCB UP Limited 1993 Amenities Classification Competition Customer satisfaction MEASURING GUEST SATISFACTION IN UK-BASED INTERNATIONAL HO Guest comment-cards do not give...
Journal Articles
International Journal of Contemporary Hospitality Management (1993) 5 (2)
Published: 01 February 1993
...Pannell Kerr Forster Associates Discusses the essential components of a hotel and the improvements in facilities brought about by competition, technological advances and social and fashion changes. Examines the results of surveys on customer preferences and looks at hotel classification...
