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Keywords: Content investigation
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Journal Articles
Literature review on service quality in hospitality and tourism (1984-2014): Future directions and trends
Available to Purchase
International Journal of Contemporary Hospitality Management (2018) 30 (1): 114–159.
Published: 08 January 2018
... for planning an additional content investigation concerning the research themes. The final step was to investigate the content of the articles published in top-tier journals or frequently cited ones in three different stages (1984-1993, 1994-2003 and 2004-2014) to explore potential research topics. Findings...
