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Keywords: Conversational style
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Journal Articles
Can cuteness soften my anxiety? The impact of conversational styles of service robots on consumer service acceptance
Available to Purchase
International Journal of Contemporary Hospitality Management (2025) 37 (3): 763–782.
Published: 22 November 2024
...Juanjuan Yan; Biao Luo; Tanruiling Zhang Purpose As artificial intelligence technology empowers service robots, they increasingly communicate with consumers in a human-like manner. This study aims to investigate the effect of service robots’ different conversational styles (competent...
Includes: Supplementary data
