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Keywords: Coworker support
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Journal Articles
The impact of customer misbehavior on frontline employees’ work–family conflict and withdrawal behaviors
Available to Purchase
International Journal of Contemporary Hospitality Management (2024) 36 (12): 4011–4030.
Published: 03 April 2024
... and examined. This study aims to propose that employees’ affective rumination and problem-solving pondering could be the explanatory processes of customer misbehavior influencing employee attitudes in which coworker support could be a moderator. Design/methodology/approach A mixed-method approach...
Journal Articles
Relational resources for promoting restaurant employees’ thriving at work
Available to Purchase
International Journal of Contemporary Hospitality Management (2023) 35 (10): 3434–3452.
Published: 28 February 2023
... could be highlighted which reflects the unique nature of the restaurant industry. Employee thriving Leader–member exchange Coworker support Customer–employee exchange Heedful relating Perceived COVID-19 impact The research regarding the effect of the COVID-19 pandemic on managing...
Journal Articles
Determinants of employees’ innovative behavior
Available to Purchase
International Journal of Contemporary Hospitality Management (2018) 30 (3): 1601–1620.
Published: 19 March 2018
...Shaker Bani-Melhem; Rachid Zeffane; Mohamed Albaity Purpose This study aims to examine the impact of workplace happiness, coworker support and job stress on employee innovative behavior. The mediating effects of coworker support and job stress are also explored. Design/methodology/approach...
