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Keywords: Creative service performance
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Journal Articles
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality
Available to Purchase
International Journal of Contemporary Hospitality Management (2023) 35 (12): 4117–4136.
Published: 23 March 2023
... between leader humility and creative service performance (CSP) of hospitality frontline service employees (FSEs). Design/methodology/approach To test the moderated mediation model, the authors applied a time-lagged research design and collected multi-source data from locally owned, star-rated hotels...
