...Muhammad Waheed Akhtar; Osman M. Karatepe; Fauzia Syed; Mudassir Husnain Purpose The purpose of this paper is to develop and test a research model that investigates feedback avoidance behavior (FAB) as a mediator of the impact of leader knowledge hiding (LKH) behavior on creativity and job...

...Xi Ouyang; Zhiqiang Liu; Chenglin Gui Purpose Underpinned by the ability–motivation–opportunity framework, this paper aims to establish a framework of employee creativity antecedents in the hospitality and tourism industries and meta-analytically examine the magnitude of effect sizes as well...

... of online tools, and how they can be leveraged to harvest users’ ideas, as well as users’ capabilities for enhancing tourism firms’ value creation and innovation processes, are provided. Creativity Tourists Open innovation DMO Idea contest The number of “opening-up-movements” in the tourism...

... efficacy mediate the impact of error management culture on employee creativity; and third, to test whether manager trust and group efficacy mediate the impact of error management culture on employees’ organizational commitment. Design/methodology/approach Using a survey methodology, 345 front-line...

...–member exchange (LMX), creativity and performance research and to develop a model to investigate the relationships among LMX, task motivation, creativity and performance in the hospitality industry. Structural equation modeling (SEM) with bootstrap estimation was conducted with a sample of 312...

...John Lai; Steven S. Lui; Alice H.Y. Hon Purpose – The purpose of this paper is to explore the nature of the novel service encounter with reference to three research questions: first, what kind of creative acts do frontline employees undertake during a novel service encounter? Second, how does...

... and deep acting) on frontline employee creativity, as well as the mediating effects of different kinds of job stress (hindrance stress and challenge stress) on the relationship between emotional labor and creativity. The research hypotheses were tested using data collected from 416 service employee...

...Amit Sharma; Levent Altinay; Marc B. Stierand; Viktor Dörfler Purpose This paper aims to present and reflect on a phenomenological research process used to elucidate the nature of creativity and innovation in haute cuisine. Design/methodology/approach In‐depth unstructured interviews and field...

...Chak‐keung Simon Wong; Wai‐Ling Loretta Pang Aims to identify the job‐related barriers to creativity as perceived by managers and supervisors in the Hong Kong hotel industry. Two pilot tests using individual in‐depth interview and dichotomous selection test were conducted to identify possible...

...David A. Edgar; Laura Nisbet With reference to the concepts of chaos theory, proposes that long‐term strategic planning is of little benefit to businesses (especially small businesses) operating in the hospitality industry, and that managerial focus should emphasize innovative and creative...

... on operations management. © MCB UP Limited 1989 Creativity Delegation Entrepreneurship Innovation Entrepreneurs ENTREPRENEURS REALITY AND RHETORIC by John Lennon Scottish Hotel School, University of Strathclyde, and Ivo Vannocci Poste Hotels Ltd, Stamford, Lincs, UK Glasgow There appears...