... Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Knowledge management knowledge-based view of the firm Cross-national approach Chefs Career Cross-cultural studies Capacity for aggregation relates to knowledge absorption, which relies upon...

... study indicates that providing standardized service to all customers, regardless of cultural differences, might not be ideal. © Emerald Group Publishing Limited 2015 Cross-cultural studies Restaurants Consumer behavior Check-back Customer services quality Intercultural service encounter...

... types, recovery tactics, and the consumer post-encounter behaviors of public voice (i.e. complaining), private voice (i.e. negative word-of-mouth, positive word-of-mouth), and repurchase intention in China and the USA. © Emerald Group Publishing Limited 2014 Cross-cultural studies Consumer...

...‐related organisations. Such studies underline the relevance of CCI to the hospitality industry. Richard Nicholls can be contacted at: richard.nicholls@ue.poznan.pl © Emerald Group Publishing Limited 2011 Customers Cross‐cultural studies Hospitality management Service industries...

... and that poses an interesting challenge to the teaching, training and exposure of business ethics (White and Taft, 2004). Ethics Students Hospitality education Cross‐cultural studies United States of America Europe © Emerald Group Publishing Limited 2006 Raymond S. Schmidgall can...