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Keywords: Cultural intelligence
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Journal Articles
An exploratory study of competencies required to co‐create memorable customer experiences in the hospitality industry
Available to Purchase
International Journal of Contemporary Hospitality Management (2013) 25 (6): 823–843.
Published: 16 August 2013
...), Cultural Intelligence and Hospitality Experiential Intelligence dimensions. Practical implications Practitioners and HR professionals in the field of hospitality would find the Hospitality Intelligence construct useful in recruiting and training frontline employees, while educationists could use...
