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Keywords: Customer care
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Journal Articles
International Journal of Contemporary Hospitality Management (1994) 6 (1-2): 75–80.
Published: 01 February 1994
... incidents from three different groups of people – customers, management and staff. There are several different methods which can be used to collect these incidents: © MCB UP Limited 1994 Customer care Hospitality industry Organizational change Quality circles TQM The hospitality...
