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Keywords: Customer misbehaviors
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Journal Articles
International Journal of Contemporary Hospitality Management (2017) 29 (7): 1793–1813.
Published: 10 July 2017
...Hsin-Hui“Sunny” Hu; Hsin-Yi Hu; Brian King Purpose The study aimed to investigate the impact of customer misbehaviors on airline in-flight customer contact personnel. A theoretical framework was proposed to test the meditating role of role stress and emotional labor in the relationship between...
