...Jinhong Gong; Xinhua Guan; Tzung-Cheng Huan Purpose This study aims to explore the key attributes of robot chef restaurants and their influencing factors from the perspective of customers and analyzes how these key attributes affect customer perceived value. Design/methodology/approach A mixed...

...Kisang Ryu; Hye‐Rin Lee; Woo Gon Kim Purpose The purpose of this study is to propose an integrated model that examines the impact of three elements of foodservice quality dimensions (physical environment, food, and service) on restaurant image, customer perceived value, customer satisfaction...