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Keywords: Customer sexual harassment
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Journal Articles
International Journal of Contemporary Hospitality Management (2023) 35 (12): 4555–4573.
Published: 25 April 2023
...Hong Zhu; Yijiao Ye; Mingjian Zhou; Yaoqi Li Purpose Drawing on social exchange theory, this study aims to investigate the relation of customer sexual harassment (CSH) and customer-oriented organizational citizenship behaviors (customer-oriented OCB), as well as the mediation of customer–employee...
