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Keywords: Daily diary research
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Journal Articles
International Journal of Contemporary Hospitality Management (2024) 36 (6): 2125–2143.
Published: 29 August 2023
...: Authors’ own creation Customer mistreatment Sense of power Status threat UPB Daily diary research Given the significance of the service industry, researchers in service management have shown a growing interest in improving the quality of service provided by employees (Huang and Kwok...
