.../approach The authors secured 20 prominent green hotel management/owners/architects as crucial informants. The first stage used the Delphi method to collect expert opinions (i.e. CSFs) and the second stage applied the analytic hierarchy process to analyze the importance of CSFs. Findings The results...

... hospitality researchers offering an illustrative example of its use in exploratory research to deliver credible, transferable and confirmable findings. Consensus building Crisis management Delphi method Exploratory research Expert panel Critical incident technique Methods of enquiry Hospitality...

... experts in each round. Table II Applications of Delphi technique in hospitality research Table III The Delphi method and its compatibility with qualitative research Table IV Summary of the rounds and participants in the modified Delphi study for case two...

...) for restaurant managers in the US casual restaurant sector. Design/methodology/approach An exploratory case study method was employed that used a combination of data collection techniques: interviews for the pilot study, the Delphi method and secondary data collection. Restaurant experts were chosen...