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Keywords: Deontic justice
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Journal Articles
International Journal of Contemporary Hospitality Management (2026) 38 (2): 532–550.
Published: 26 December 2025
... courtesy, personalization and motive statements on bystanding customer emotions, deontic justice perceptions, avoidance desires and prosocial behavioral intentions. Design/methodology/approach This paper presents four scenario-based experiments in airlines and restaurants to gauge the effect...
Includes: Supplementary data
