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Keywords: Dependent knowledge
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Journal Articles
International Journal of Contemporary Hospitality Management (2018) 30 (1): 197–216.
Published: 08 January 2018
... and encounter-dependent knowledge, implicating four patterns of service employees’ innovative behaviour. Practical implications This paper recommends practical measures to nurture service employees’ innovative behaviour, leading to innovation. Originality/value This study contributes to service...
