... and academia. The purpose of this study is to synthesize existing literature on service robots within F&B contexts. Design/methodology/approach The review uses the Preferred Reporting Items for Systematic Reviews and Meta-Analyses guidelines and the Context–Intervention–Mechanisms–Outcomes ( CIMO...

..., the paper puts forward novel, theory-informed yet context-rooted design principles for humanoid robot adoption in hospitality service encounters. Adopting a multiple method qualitative approach, two service prototypes are evaluated with hospitality and tourism experts (N = 30, Prototype 1...

...Daiane Antonini Bortoluzzi; Rogério João Lunkes; Edicreia Andrade dos Santos; Alcindo Cipriano Argolo Mendes Purpose This study aims to analyze the effect of online hotel reviews on the relationship between defender and prospector strategies and management control system (MCS) design. Design...

... perceptions and impressions. Design/methodology/approach Data were collected using a scenario approach along with photographs of the hotel lobby. Structural equation modeling was used to analysis the data to determine which of the atmospheric elements were more influential in the overall impression...

... an experiment to investigate the effectiveness of using menu design techniques to sell a specific menu item. Presents the experiment′s results and four propositions that relate to the effectiveness of the menu as a selling tool. A popularity index was developed for salads, using the main dishes mentioned...

... defined success as not thinking about work when he shut his door at the end of the day. One distinct group of managers defined achievement in terms of the staff that they supervised. Factors included staff‐retention rates,staff morale, or feedback from staff. © MCB UP Limited 1995 Design...

... have been specifically designed using feng shui principles, and recently Hilton International hotels used this as the focus of their advertising campaign. Discusses the origins of feng shui, and its impact on the location, design, layout, fixture and fittings and marketing of hotels...

.... Discusses car parking and lists common design faults in hotel planning. © MCB UP Limited 1993 Design Hospitality Management Planning 10 INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT Correct space allocation of a hotel's various functions increases efficiency. Spatial Planning...

... and rebranding. Considers legislation affecting the design and construction of buildings. © MCB UP Limited 1993 Competition Design Fashion Hotel and catering Legislation FACTORS INFLUENCING THE DESIGN OF HOTELS 17 Technological advances, social and fashion changes have led to improvements...

...Amanda West; Elizabeth Purvis Concerns design in the context of the hotel industry in general and, in particular, the way in which hotel design is currently used to meet business and customer objectives. Compares this current state and the potential role for design in these areas. Clarifies...