... the perspective of organizations and the professional association, in comparison to more traditional professions. Although the industry desires to become more professional, there is unwillingness to promote career development and other approaches for hotel controllers. Individuals, however, wish to meet...

...Ray Pine; Pingshu Qi This paper is based on findings from a two‐year MPhil research project that aimed to examine the development of hotel chains in China since 1978 and to recommend policy and operational guidelines for their further expansion. The study confirmed the unique nature of the hotel...

...Grace Coleman; Hadyn Ingram Recounts how learning and development strategy at Costa Coffee (a division of Whitbread Restaurants) was investigated and shaped through a postgraduate research study. Describes the research methodology, which sought to benchmark Costa Coffee’s learning and development...

... be in conflict with the goal of a stronger economic fabric. This article considers the potential for development‐promoting linkages between tourism, commodity production sectors, and complementary and related services in Jamaica, while charting a developmental state framework for the country’s industrial...

...Ian Boxill This paper argues that tourism development in Belize should avoid going the traditional mass tourism route of most Caribbean destinations. Instead, it suggests that Belize is at the appropriate stage in its development to forge an alternative model, which draws and builds on its...

... exchange, for the reason that it was more necessary to implement a fast‐track developmental programme than ever before. External investment injections and joint ventures with foreign companies were identified as the main strategies to achieve Cuba’s optimistic long‐term and medium‐term goals for tourism...

...Vivienne J. Wildes Unique training methods help to attract and retain career minded hospitality service professionals at The Inn at Little Washington, one of America’s top rated inns and restaurants. Professional development is discussed as it relates to teaching servers how to “read the customer...

... of strategic management corresponds with the requirement to be an orientational, basic concept rather than an instrumental procedural instruction. Successful strategic management depends on an environmental and developmental oriented conception of management (Macharzina, 1999; Yasai‐Ardekani and Haug, 1997...

...Marianna Sigala; Andrew Lockwood; Peter Jones Reviews the development of approaches to reservations management in the hotel industry alongside models of the stages of development in information technology (IT). Suggests that strategic success and operational implementation have been built...

... and lack of developmental approaches to national development. That is to say, the roots of an ill‐planned approach to tourism development are a reflection of the existing sophisticated socio‐political and economic system that shaped planning approaches to tourism development. As Tosun and Jenkins (1998, p...

... and external control theories of tourism development. In the context of Minorca, Spain, he demonstrated that, despite high levels of industrialization before the arrival of tourism, it experienced similar developmental problems to less industrialised destinations, such as decline in indigenous economic sectors...

... patterns for further research. © MCB UP Limited 1995 the concentration of tourist facilities (in conformity with the distribution of more valuable tourist areas); the development of transport infrastructure (making these regions more accessible in national scale); and the delimitation...

... are international tourism planning; the development and operation of hotels; Europe and the Single Market; planning issues and techniques;service improvement; finance and performance; and the psychology of management. The articles selected represent a cross‐section of the mainstreams of ideas published during 1989...

... in the tourism industry and reports, both in tabular and written form, on research and industry developments affecting both tourism organizations and their environment. © MCB UP Limited 1995 Development Marketing Research Tourism This review of the journal Tourism Management, spans...

... curriculum. Curriculum Development Education Hospitality Management Service quality 32 INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT 5,3 An understanding of service management concepts is important to the hospitality student. A Model for Teaching Service Management in Hospitality...

...John Crawshaw Provides an overview of the developing role of facilities management as a profession and outlines the directions in which it is now moving. Examines the broad range of disciplines it encompasses as well as its inherent individuality caused by its comparative youth as a profession...