...Fatih Celik; Anand Jhawar; Blend Ibrahim; Sameer Hosany Purpose Drawing on uses and gratifications theory, the stimulus-organism-response model and media richness theory, this study aims to examine how perceived social media agility ( PSMA ) influences electronic word-of-mouth and booking...

...Nathaniel Discepoli Line; Lydia Hanks; Tarik Dogru Purpose With the proliferation of internet-based communication channels, understanding how restaurant consumers engage in electronic word of mouth (EWOM) has become an important field of academic pursuit. However, while communication channels have...