... to Reder et al. (2002) , familiar events are deemed uninteresting and hence are not strongly encoded. In contrast, the memory system is actively engaged in the recording of novel events. Furthermore, novelty plays a significant role in the recollection of notable and emotionally significant events...

... neglect tourists’ emotions influenced by immersive technology, despite its importance in shaping preferences and intentions. Understanding and integrating these feelings are crucial for promoting specific behavioural intentions. NHS offers engaging experiences, connecting tourists emotionally due...

...Jun Liu; Sike Hu; Fuad Mehraliyev; Haiyue Zhou; Yunyun Yu; Luyu Yang Purpose This study aims to establish a model for rapid and accurate emotion recognition in restaurant online reviews, thus advancing the literature and providing practical insights into electronic word-of-mouth management...

... and eWOM intentions after hotel service experiences, some support this relationship (Bravo et al., 2019 ; Ladhari, 2009 ; Serra-Cantallops et al., 2020). For instance, emotionally attached customers engage in more eWOM than satisfied customers (Sukhu et al., 2019). Tourists...

... are narrative and only address specific areas of interest, rendering them incapable of explaining how a systematic literature identification process was conducted. The present systematic review is among the first to provide an overview of emotion studies in hospitality and tourism over a 15-year period...

... the stress and boundary-spanning literature by uncovering the impact of hindrance stressors on frontline employees’ boundary-spanning behaviors while accounting for the roles of workers’ motivation and emotion. Boundary-spanning behavior Intrinsic motivation Emotion Frontline employees Hindrance...

... but that they capture the novel, emotionally intense and/or important aspects of the experience such as the peak experiences that live events aim to create. Through the use of a physiological measuring instrument, these emotional responses to the activity itself, as well as during the process of remembering, can...

... with outcomes. They specifically point out a knowledge gap at the individual level of analysis – specifically, how individuals, such as customers, perceive and react to CSR initiatives emotionally. Other researchers have also pointed out the need to better understand the relationship of CSR and emotions (Grappi...

... significantly affects the evaluation of the consumption experience in terms of both cognitive and affective response mechanisms. This paper identifies the mediating effects of emotion, perceived value and restaurant quality in the relationship between health concern and behavioral intention...

...SooCheong (Shawn) Jang; Yinghua Liu; Young Namkung Purpose Given the rapid development of ethnic‐themed restaurants, this study aims to investigate how authentic atmospherics affects consumer emotions and behavioral intentions in Chinese restaurants in the USA. Design/methodology/approach...