... long been overlooked. Drawing on the transactional theory of stress and coping, this study aims to explore the critical role of emotion regulation in shaping employees’ rumination responses and subsequent interactions with customers and family members following supervisor idea rejection. Design...

... framework to investigate the effects of empathic abilities on psychological distress and determine whether emotion regulation moderates the relationship between them. Findings The findings provided compelling evidence that empathy is a complicated process that encompasses both positive and negative...

...Cathy H.C. Hsu; Nan Chen; Shiqin Zhang Purpose This paper aims to develop a comprehensive model on intra- and interpersonal emotion regulation (ER) in hospitality and tourism (H&T) service encounters. Design/methodology/approach A critical review and reflection of ER research from multiple...

...Quynh Nguyen; Adele Ladkin; Hanaa Osman Purpose Drawing from emotional labour (EL) and emotion regulation (ER) theories, this paper aims to identifiy what helps and what hinders the emotional intelligence (EI) practice of Vietnamese hotel workers. Researching EI qualitatively from a novel context...

...Bao Cheng; Gongxing Guo; Jian Tian; Ahmed Shaalan Using equity theory, this study aims to examine the role of customer incivility in effecting service sabotage among hotel employees by recognizing the mediating role of revenge motivation and the moderating effect of emotion regulation...

... and reappraisal influence well-being. Stress Leadership Hotel manager Middle management Job stressors Management development Well-being Health Emotion regulation Reappraisal The model was tested on 600 Norwegian and Swedish hotel managers using a questionnaire survey (72 per cent response...