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Keywords: Emotional resource
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Journal Articles
International Journal of Contemporary Hospitality Management (2012) 24 (7): 1029–1046.
Published: 28 September 2012
... a hospitality industry context. The study is among the first to examine EI as an emotional resource, EL acting strategies, EE and SRP as a form of job‐related performance simultaneously. EE is defined as the feeling of being emotionally strained and exhausted by one's work (Wright and Cropanzano, 1998). EE...
