...Elyria Kemp; Xingyi Zhang; Dong-Jun Min; Roderick Paulin Purpose The use of music in service settings is being transformed by the proliferation of artificial intelligence ( AI ). This research aims to investigate consumers’ emotional responses to human- versus AI-generated music in scenario-based...

... arousal (Yung et al., 2021a). In a similar vein, Flavián et al. (2021) found that immersive technologies induce higher levels of emotional reactions, with arousal being one of the primary components. H3b. Physiological arousal increases the intention to recommend...

... dimensions (emotions and metacognitive experience) in explaining the effect of immersive technology in evoking responsible travel behaviour in the context of tourism. The current study addresses this gap and extends prior research by theorizing that feelings-as-information is the missing link between why...

... the exploratory phase: altered emotions (aggregating positive self-transformative dimensions) and the need for accommodation. The survey results demonstrated that the influence of authenticity on recommendation is shaped by emotions. Altered emotions hold a central mediating role and are differentiated from other...

... the role of perceived well-being from nature attributes and associated impacts on emotions and likelihood to choose to work for a hotel with nature attributes. Design/methodology/approach This study used a conjoint analysis to detect the most resotrative individual and combinations of biophilic...

...YooHee Hwang; Xiaolin (Crystal) Shi; Xingyu Wang Purpose This systematic review synthesizes the recent literature (2010–2020) on hospitality employees’ emotions, affect and moods. This study has three objectives: to clarify the definitions of emotions, affect and moods; to explain how theories...

... only The purpose of this paper is to investigate the relationships between two dimensions of servicescape (i.e. substantive and communicative servicescape), health care travelers’ emotions, perceived value and word-of-mouth intentions. It also assesses the moderating effects of accommodation...

... lean, smiling, touch (Burgoon et al., 1984), facial, hand gestures, eye movements, body movements, vocal, interpersonal distance, orientation angle and capability to exhibit emotions through nonverbal cues (Hall et al., 2005). Other scholars have criticized these classifications...

... years, critical events have heavily affected the cruise industry. Such events may variously influence customers’ intention to take a cruise in the future depending on different factors. This paper aims to study such factors, in particular the emotions related to the event, the prior corporate reputation...

... their customers’ emotions during their stay and their attachment with the hotel. These factors can influence customers’ repurchase intentions. To stimulate customers’ emotions, luxury hotels need to offer functional value (e.g. attentive service staff), hedonic/expressive value (e.g. position as a form of self...

...” and how to measure it; the authors unpack the experience construct into its core constituent elements, namely, emotions. Design/methodology/approach The paper reviews insights from psychology and cognitive neuroscience that define experiences as a fine-grained temporal succession of emotions...

... relevant for hospitality and tourism research and practice. Embodiment Human-robot interaction Emotions Experience co-creation User experience Consumer reviews The application of robotics is progressing rapidly, diffusing into a broad range of sectors including healthcare, education...

.... Beyond the utilitarian and social benefits, this study suggests that it is important for event studies to explore the psychological and emotional meanings of CCE experiences through an experiential lens and that the competitive battleground in event industry should lie in staging memorable experiences...

... Seeking to build a deeper understanding of a higher level of hospitality in terms of employee task performance, this study aimed to explore different person–environment (P–E) fit types and the corresponding effects on hotel employees’ emotions and task performance, evaluated by both the employees...

... is known about the factors that contribute to diners’ emotions and loyalty toward luxury restaurants. Design/methodology/approach – To examine the proposed six hypotheses, qualitative and quantitative studies were performed. Following exploratory qualitative research, 310 consumers who dined...

.... The study seeks to examine the impact of crowding on customers' emotions and approach‐avoidance responses and to examine the mediating role of emotion and the moderating role of desired privacy in the relationship between crowding and approach‐avoidance responses. Design/methodology/approach Using real...