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Keywords: Employee acceptance and experiences
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Journal Articles
Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry
Available to Purchase
International Journal of Contemporary Hospitality Management (2020) 32 (12): 3835–3851.
Published: 26 October 2020
... robots (SRs) Employee acceptance and experiences Customer acceptance and experiences Policy and compliance In one of the first hospitality and tourism textbooks on robots, Ivanov and Webster (2019b) present several theoretical applications of SR. The featured studies mostly examine customer...
