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Keywords: Employee satisfaction
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Journal Articles
An exploration of employees’ experiences of online food delivery: evidence from employee reviews
Available to Purchase
International Journal of Contemporary Hospitality Management (2024) 36 (9): 2909–2931.
Published: 26 October 2023
... 09 2023 25 09 2023 10 10 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Employee satisfaction Gig work Online food delivery Online reviews As we live in a technological era, online food delivery companies have...
Journal Articles
Nonlinear effects of employee engagement and satisfaction on turnover intention
Available to Purchase
International Journal of Contemporary Hospitality Management (2023) 35 (7): 2410–2436.
Published: 01 December 2022
... and interactive effects. This study used four 2 × 2 between-subjects experiments sampling 640 hospitality sales professionals through online data collection methods. EE and employee satisfaction (ES) were examined in disaggregation into personal and organizational dimensions. Residual regression models...
Journal Articles
Does trust in organization mediate the influence of servant leadership on satisfaction outcomes among flight attendants?
Available to Purchase
International Journal of Contemporary Hospitality Management (2018) 30 (12): 3555–3573.
Published: 25 October 2018
... performance. Little is known about the consequences of SL in the extant service research. More importantly, there are still calls for research about the variables (e.g. TIO) mediating the relationship between SL and employee satisfaction outcomes. Servant leadership Trust Employee satisfaction...
Journal Articles
The structural relationship between TQM, employee satisfaction and hotel performance
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International Journal of Contemporary Hospitality Management (2017) 29 (4): 1256–1278.
Published: 10 April 2017
...Muslim Amin; Abdullah Mohamed Aldakhil; Chengzhong Wu; Sajad Rezaei; Cihan Cobanoglu Purpose The purpose of this paper is to investigate the structural relationships between total quality management (TQM) and employee satisfaction and hotel performance. Design/methodology/approach A judgmental...
Journal Articles
Satisfaction, value and intention to return in hotels
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International Journal of Contemporary Hospitality Management (2016) 28 (11): 2570–2588.
Published: 14 November 2016
.... The research was conducted within one global hotel chain, which due to its cross-sectional nature may possibly be a limitation. However, its single organizational nature does not diminish the importance of the findings. Service experience Perceived value Employee satisfaction Guest satisfaction...
Journal Articles
Do psychological capital and work engagement foster frontline employees’ satisfaction?: A study in the hotel industry
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International Journal of Contemporary Hospitality Management (2015) 27 (6): 1254–1278.
Published: 10 August 2015
... and resilience representing PsyCap on job, career and life satisfaction. The results suggest that PsyCap is a significant personal resource that contributes to employees’ satisfaction outcomes. This is consistent with the precepts of the COR theory. Specifically, the COR theory contends that the presence...
Journal Articles
The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction
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International Journal of Contemporary Hospitality Management (2014) 26 (1): 69–84.
Published: 04 February 2014
...Karthik Namasivayam; Priyanko Guchait; Puiwa Lei Purpose – This study aims to examine the role that psychological empowerment (PE) and employee satisfaction (ES) play in the relationship between leader empowering behaviors (LEB) and customer satisfaction (CS) and employees' organizational...
