... distributive, procedural and interactional fairness as independent predictors of employee outcomes. Consequently, little is known about how these fairness dimensions jointly shape employee satisfaction and recommendation in online review contexts. Drawing on equity theory and the evolutionary SOR framework...

... is one of the most important sources of information that may help a company to assess metrics such as employee satisfaction to have access to employee thoughts and reactions and understand employee experience (Joshi et al., 2023). Despite the abovementioned facts, limited studies have...

...Haemoon Oh; Miyoung Jeong; Hyejo Hailey Shin; Allan Schweyer Turnover intention Employee engagement Employee satisfaction Interaction effect Nonlinear (curvilinear) effect Hyejo Hailey Shin can be contacted at: hailey.shin@polyu.edu.hk 28 05 2022 18 08 2022 17 10...

... the relationship between SL and employee satisfaction outcomes. Servant leadership Trust Employee satisfaction Flight attendants, due to their frequent interactions with passengers, do emotional labor. They play a critical role on passengers’ perceptions of service quality and image of the airline...

...Muslim Amin; Abdullah Mohamed Aldakhil; Chengzhong Wu; Sajad Rezaei; Cihan Cobanoglu Purpose The purpose of this paper is to investigate the structural relationships between total quality management (TQM) and employee satisfaction and hotel performance. Design/methodology/approach A judgmental...

... leads to a satisfactory service experience for their customers. Thus, employee satisfaction is a significant determinant of customer satisfaction that indirectly influences financial performance (Chi and Gursoy, 2009). The research was conducted within one global hotel chain, which due to its...

... and ability fit the demands of frontline service jobs (Karatepe and Demir, 2014 ; Magnini et al., 2011). Romania Work engagement Psychological capital Hotel industry Employee satisfaction Frontline employees Recognizing the abovementioned void in current knowledge, this study...

...Karthik Namasivayam; Priyanko Guchait; Puiwa Lei Purpose – This study aims to examine the role that psychological empowerment (PE) and employee satisfaction (ES) play in the relationship between leader empowering behaviors (LEB) and customer satisfaction (CS) and employees' organizational...