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Keywords: Error management (EM)
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Journal Articles
The impacts of hotels’ error management culture on customer engagement behaviors (CEBs)
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International Journal of Contemporary Hospitality Management (2017) 29 (12): 3119–3137.
Published: 11 December 2017
... 10 2016 13 02 2017 11 03 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Trust Customer engagement behaviour (CEB) Error management (EM) Error management culture (EMC) There is no denying the importance of information...
